Privacy policy

Privacy Policy – Hatgeb Website and Application

Platform Name: Hatgeb

Operating Entity: Treem for Technology (تريم للتكنولوجيا)

Last Updated: October 1, 2026

Introduction

Welcome to Hatgeb. We respect your privacy and are committed to handling your personal data responsibly and transparently when you use our application, website, or related services.

This Privacy Policy explains the types of personal data we may collect, the purposes for which we process it, the parties with whom it may be shared, how long it may be retained, and the rights you may exercise in relation to your personal data.

Hatgeb operates as a platform combining electronic intermediation and direct sales. The data required for each transaction may vary depending on the product or service, the seller, the payment method, and the delivery arrangements.

Please read this Policy carefully. By using the platform, you acknowledge that you have had the opportunity to review it. Any consent required by applicable law will be obtained separately where necessary. Your use of the platform does not waive any rights granted to you by law.

1. Entity Responsible for Personal Data

The platform is operated by Treem for Technology (تريم للتكنولوجيا), subject to the legal name registered with the relevant authorities.

The operating entity handles personal data within the scope of its actual role in operating the platform, managing accounts, processing orders, and providing available services.

Sellers and service providers participating in the platform may have independent responsibilities for certain data, depending on the transaction and their respective legal obligations.

2. Personal Data We May Collect

The information processed depends on the features you use. It may include the following, where necessary and actually available:

Account and Identification Information

Your name or account display name.
Phone number.
Email address.
Login details or account identifier.
Basic verification information, if account verification features are used.

Orders and Purchase Information

Products or services you order.
Order details, value, and status.
Delivery addresses and delivery instructions.
Discounts and coupons used.
Order history, cancellations, return requests, and related complaints.

Payment Information

We may process information relating to your payment method, payment status, amounts due, and refunds. The handling of sensitive financial or card details depends on the payment method and provider used. Hatgeb should collect or store such sensitive details only where necessary, legally permitted, and supported by appropriate security measures.

Location Data

Certain delivery services or nearby-store features may require location information. Location data is accessed through device permissions only when a feature requires it and the necessary permissions have been granted, where applicable.

Technical and Usage Data

Depending on the technologies actually used, this may include device type, operating system, application version, connection information, error logs, and technical events necessary to operate, maintain, and secure the platform.

Communications and Support Data

We may retain information you provide when contacting customer support, such as your inquiry, complaint details, order number, and any attachments you choose to submit, to the extent necessary to address your request.

3. How We Collect Data

We may obtain personal data from the following sources:

Information you enter when creating or updating an account.
Information you provide when browsing products or placing orders.
Information required to process payments and arrange delivery.
Information you submit when contacting support or making a complaint.
Technical data generated when you use the application or website.
Information provided by a seller, service provider, or technical service provider where necessary and lawful to complete a transaction.

We seek to limit data collection to what is necessary for specified purposes and supported by an appropriate legal basis.

4. Purposes of Data Processing

Depending on the services you use, we may process personal data for the following purposes:

Creating, managing, and verifying accounts where necessary.
Allowing you to browse available products and services.
Receiving, processing, and tracking orders.
Facilitating payments and refunds where applicable.
Coordinating delivery and communicating about receipt of orders.
Responding to inquiries and handling complaints and support requests.
Protecting accounts and the platform against fraud and unauthorized access.
Improving application performance and the user experience.
Sending order-related, account-related, and security notifications.
Sending promotional communications in accordance with applicable consent and legal requirements.
Complying with legal obligations and lawful requests from competent authorities.

The inclusion of a purpose in this Policy does not mean that every category of data is collected or that every technical tool described is currently in use. Actual processing depends on the features and services enabled.

5. Legal Basis for Processing

Personal data is processed on an applicable legal basis, which may include:

Processing necessary to fulfil your order or provide a requested service.
Your consent, where legally required.
Compliance with an applicable legal obligation.
Any other legal basis permitted under the applicable law.

Where processing relies on consent, you may withdraw that consent in accordance with the available procedures and applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Certain data may still need to be retained to fulfil an existing order or comply with legal obligations.

6. Sharing Personal Data

Personal data is shared only to the extent necessary and lawful. Depending on the transaction, necessary information may be shared with:

Sellers and Service Providers: To prepare orders or provide requested services.
Delivery Providers: To deliver orders, which may require your name, phone number, delivery address, and relevant instructions.
Payment Providers: To process payments, verify payment status, or issue refunds.
Technical Service Providers: To host, operate, maintain, or secure the platform, if such providers are engaged.
Competent Authorities: Where disclosure is required by law or a lawful order.
Other Parties: Where disclosure is lawful and necessary for a specified purpose and all required legal conditions and consents have been satisfied.

We seek to limit shared information to what is necessary for the relevant purpose and to apply appropriate safeguards, taking into account each party's responsibilities.

Personal data is not sold simply for use in marketing. Any additional sharing must have a lawful basis and comply with applicable rights and consent requirements.

7. Cookies and Tracking Technologies

The website may use cookies or similar technologies, if enabled, to support website functionality, remember certain preferences, improve performance, and measure usage in accordance with actual configurations, permissions, and applicable legal requirements.

These technologies may include cookies necessary for website operation and optional technologies used for analytics or advertising.

You may manage cookies through your browser settings. Consent or rejection options will be provided where required by law. Disabling certain necessary cookies may affect some website functions.

This section does not confirm that any particular advertising or analytics tool is in use. The actual disclosures must reflect the website's technical configuration.

8. Notifications and Marketing Communications

We may use your contact details to send messages concerning order confirmations, order status, account activity, or security matters.

Promotional messages and offers are sent in accordance with applicable consent requirements and laws, with an appropriate unsubscribe method provided where required.

Unsubscribing from marketing communications does not prevent us from sending necessary messages about an active order or account security, to the extent permitted by law.

9. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, taking into account legal and accounting obligations, dispute resolution requirements, and the protection of legal rights.

Retention periods vary according to the type of data and the purpose of processing. Certain records may need to be retained after account closure where necessary or required by law.

When there is no longer a lawful need to retain personal data, we take appropriate steps to delete, destroy, or de-identify it, subject to applicable law and available technical capabilities.

10. Data Security

We seek to implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or unlawful use.

Security measures are selected according to the nature of the data and the risks involved. They may include access controls, security updates, and incident-management procedures where implemented.

However, no electronic system can be guaranteed to be completely secure. If a data incident occurs, we will address it and make any notifications or take any measures required by applicable law.

You should also protect your login credentials and never share your passwords or verification codes with anyone.

11. International Data Transfers

Certain technical services may involve hosting or processing data outside the Arab Republic of Egypt, if such services are actually used.

Any transfer of personal data outside Egypt must satisfy the applicable legal conditions, approvals, and safeguards required under Egyptian law.

This section does not confirm that Hatgeb currently transfers data to another country. Any such transfer depends on the actual technical infrastructure, hosting locations, and service providers used.

12. Location Data and Device Permissions

If an application feature requires your geographic location, you may be asked to grant the relevant permission through your device settings.

You can manage location permissions through your device settings. Refusing permission may prevent certain location-based features from functioning but will not necessarily affect other platform services.

Any background location access or continued collection after the application is closed must comply with the application's actual functionality, required permissions, relevant disclosures, and applicable consent requirements.

13. Pharmacy and Health-Related Products

Hatgeb may facilitate purchases of pharmacy or health-related products from participating providers. Order and delivery information may be processed as necessary to fulfil these transactions.

Purchasing a pharmacy product does not, by itself, mean that Hatgeb collects your medical diagnoses, treatment records, or other health data. If the platform introduces a feature requiring the processing of health or other sensitive data, the purpose, legal basis, required consents, and applicable safeguards must be established before that feature is activated.

Order information is shared with the relevant provider only to the extent necessary to fulfil the transaction, taking into account the nature of the data and the legal protections that apply.

14. Your Data Protection Rights

Depending on the law applicable to your circumstances, you may have the following rights, subject to applicable legal conditions and exceptions:

The right to know what personal data is processed about you and the purposes of processing, where legally provided.
The right to request access to your data or obtain a copy, subject to legal procedures.
The right to request correction of inaccurate or incomplete information.
The right to request erasure or restriction of processing where permitted by law.
The right to withdraw consent where processing is based on consent.
The right to object to certain processing or request that it cease in circumstances provided by law.
The right to lodge a complaint with the competent data protection authority or another relevant body, in accordance with applicable procedures.

To exercise your rights, contact us using the details provided in this Policy. We may request reasonable information to verify your identity and protect your data against unauthorized requests.

We will review and respond to requests in accordance with applicable law. Some requests may not be fully fulfilled if retaining certain information is necessary to comply with a legal obligation or protect a lawful right.

15. Children's Privacy

This Policy does not authorize the collection of children's personal data without complying with the safeguards and consent requirements imposed by law.

If a service is directed at children or involves processing their personal data, appropriate protections and required consents must be implemented before the service is provided or the data is collected.

If we become aware that a child's personal data has been collected or processed in violation of applicable law, we will take appropriate steps to address the situation in accordance with legal requirements.

16. Third-Party Links and Services

The platform may contain links to or integrations with third-party services, such as payment gateways, seller websites, or external services.

Those parties process personal data according to their own privacy policies. We encourage you to review their policies before submitting your information. Each party's responsibility remains subject to its actual role and applicable law.

The presence of an external link or service on Hatgeb does not mean that the operating entity controls the other party's privacy practices.

17. Changes to This Privacy Policy

We may update this Policy when necessary due to service developments, changes in technical practices, or changes in legal requirements.

The updated version will be published on the website or application with its revision date.

If an amendment requires renewed consent or another specific procedure under applicable law, we will follow the required process.

We recommend reviewing this page periodically to stay informed of the latest version.

18. Contact Us About Privacy

If you have questions about this Policy or wish to exercise your personal data rights, you may contact Hatgeb through the following channels:

Website: https://www.hatgeb.com
Email: info@hatgeb.com
Customer Service: +201146264665
Company Address: Sheikh Zayed – Beverly Hills, Egypt.
Business Hours: 9:00 AM to 5:00 PM, Sunday through Thursday, excluding Friday and Saturday.

When submitting a request concerning your data, please explain the nature of your request and provide the information reasonably necessary to verify it. Do not send passwords or confidential verification codes.

19. Applicable Law

This Policy is interpreted and applied in accordance with the laws of the Arab Republic of Egypt, including applicable personal data protection legislation, such as Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, together with any applicable amendments or provisions, to the extent relevant to the processing concerned.

Nothing in this Policy is intended to exclude or limit any mandatory rights or protections granted to data subjects under applicable law.

Closing Statement

Thank you for trusting Hatgeb. We aim to provide a convenient and transparent shopping experience while handling your personal data in accordance with the stated purposes and applicable legal requirements.

Hatgeb – Everything You Need, Closer to You.

Last Updated: October 1, 2026